If you are using the Recommend.my mobile app for Pros, you may encounter a problem where new requests are not appearing in your phone.
Here are a few things you can check:
1) Did you install the latest version of the app?
In mid-2018 we updated our Android and iOS app for all pros. You may be using the old version.
Download the latest version of the app here:
After you install the new app from one of the links above, and you are still seeing the old app icon in your phone, you should uninstall the old app.
2) Log out and log in again
If you have already installed the new app, and you are still not receiving notifications on your phone about latest requests, try to log out and log back in.
3) Clear cache and data
Finally, you can try to clear the app cache using the steps below (the steps may be slightly different depending if you have Samsung, LG, Oppo, etc):
STEP 1: In your phone, go to SETTINGS > APPS to view a list of your running apps. You should see "Recommend" listed there
STEP 2: Tap on the RECOMMEND app, and tap STORAGE
STEP 3: TAP "CLEAR CACHE" to clear the cache and also tap "CLEAR DATA" to clear the data
STEP 4: Open the Recommend Pro app and log back in